FAQ

Azenira is more than a crystal brand—it is a journey of energy, serenity, and aesthetics. 
The founder has been devoted to Buddhist practice and Eastern traditional studies for over thirteen years, our bracelets are designed by combining Eastern wisdom with Western imagination, It's a bridge between culture, spirituality, and lifestyle.

All items in the sale category, discount codes and promotions cannot be combined or stacked upon one another, only one can be used per order. Discount codes and promotions are not valid on subscription items.

PayPal - Use any payment method on the growing list of ways to fund a PayPal account. Once you have funded your PayPal account, you can use our single-click PayPal express feature to speed through checkout.

We recommend for all international orders that you use the Paypal option to process international credit cards. You don't need a Paypal account to use that option! Just choose the Paypal option, and then enter your credit card number.

Orders shipped within the United States:

The order value is $60 (After Discounts) and above, we provide FREE SHIPPING

The order value below $60, the shipping cost is $5.90

Orders shipped outside the United States (Calculated at checkout based on destination):

The order value is $95 (After Discounts) and above, we provide FREE SHIPPING

The order value below $95, the shipping cost is $19.9 

All orders are typically processed and shipped within 1-3 business days of being placed.

We do not ship on weekends or public holidays.

Shipping Times: Once shipped, orders should arrive within 7-21 days depending on the region. Please note that final delivery times depend on destination customs clearance and potential freight delays. We ship via YunExpress, DHL and other international carriers.

Made-to-Order Items: Delivery for all customized pieces takes approximately 15-30 business days (including 7 days making customized product), depending on your shipping address.

Pre-Order Items: If your order contains pre-order items, delivery may take longer. We only begin production after the pre-order period ends, allowing us to create intentionally and reduce waste.

Once the package has been picked up and transferred to the shipping provider, Azenira is no longer responsible for other delays that may occur.

As soon as your order is shipped, you will receive a confirmation email with tracking details. We recommend following your tracking closely to stay informed regarding the whereabouts of your order.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at azenira.service@gmail.com. We will notify the returning address.

To choose a suitable crystal bracelet, start by identifying your intention—whether it’s love, protection, wealth, healing, or clarity. Then select a crystal whose energy aligns with that purpose. Make sure the bracelet feels comfortable, matches your personal style, and resonates with you when you wear it. Your intuition is the most important guide.

Before wearing your new crystal bracelet, take a moment to cleanse and activate it. Crystals absorb energy during their journey, so gently purifying them helps reset their vibration. You can cleanse your bracelet by placing it under moonlight, letting it rest on selenite, or simply holding it in your hands while setting a clear intention. This prepares the crystal to work in harmony with your energy from the very first wear.

Set a clear intention for your first crystal and stay connected with it for about 10 days. During this time, pay attention to how it influences your mood, your mindset, and your overall energy. Once you understand how that single crystal resonates with you, you can start exploring powerful combinations with confidence.

1. Find a Quiet Moment

Hold your crystal in your hands. Take a few deep breaths to calm your mind and center your thoughts.

2. Focus on What You Truly Want

Think about the area of your life you want to enhance—love, confidence, peace, protection, success, or healing. Be honest and specific with yourself.

3. Speak or Think Your Intention Clearly

Say your intention out loud or silently in your mind.
Examples:

“I welcome calm and emotional balance.”

“I attract abundance and new opportunities.”

“I open my heart to love and connection.”

4. Visualize the Outcome

Imagine how your life will feel once your intention becomes reality. Let this positive feeling flow into the crystal.

5. Complete the Ritual

Keep the crystal close to you—wear it, carry it, or place it somewhere meaningful. This helps reinforce your intention daily.

Healing crystals work best when you use them with intention and consistency. Here are the easiest and most effective ways to incorporate your crystal into your daily life:

1. Wear It Daily

Bracelets, necklaces, or pocket stones keep the crystal’s energy close to your body throughout the day. This helps you stay aligned with your intention without effort.

2. Hold It During Meditation

Sit comfortably, hold your crystal in your hand, and take slow, deep breaths. Allow its energy to calm your mind, lift your spirit, or help you focus on your intention.

3. Keep It in Your Space

Place your crystal on your desk, bedside table, or meditation area. Its steady energy can influence your environment—bringing clarity, grounding, harmony, or protection.

4. Use It for Intention Setting

Before beginning a new day, project your goals or desires into the crystal. This anchors your intention and helps you stay emotionally aligned.

5. Carry It for Support

Slip your crystal into your pocket or bag when you need extra emotional balance, confidence, or protection throughout the day.

6. Cleanse It Regularly

Crystals absorb energy. Cleanse them by:

• leaving them under moonlight,

• placing them on selenite,

• or using smoke cleansing (like incense).
  This restores their natural vibration.

If you feel your crystals aren’t working, don’t worry—this is actually very common. Crystals work gently and subtly, and sometimes the signs are quieter than we expect. Here are the most likely reasons and how to fix them:

1. Your Crystal Needs Time

Crystals don’t usually create instant dramatic changes. Their energy works gradually, helping shift your mindset, emotions, and habits over time.
Give it at least 10–14 days of consistent use.

2. You Haven’t Set a Clear Intention Yet

Crystals amplify energy—but you direct it.
Take a moment to hold your crystal, breathe deeply, and clearly state what you want it to support (calmness, confidence, protection, etc.).

3. You May Be Expecting the Wrong Kind of Result

Crystals gently guide your thoughts, emotions, and energy—not external events.
You may notice improvements in mood, clarity, stress levels, or decision-making instead of obvious outside changes.

4. Your Crystal Might Need Cleansing

Crystals absorb surrounding energy. If they feel “silent” or “heavy,” cleansing can restore their vibration.
Try:

• moonlight charging

• selenite plate

• incense smoke

• sound cleansing

5. Your Energy Might Still Be Adjusting

Sometimes a crystal brings awareness to emotions or stress before helping release them.
This is part of the healing process—stay patient and consistent.

6. You May Be Using Too Many Crystals at Once

Too many energies at the same time can feel confusing or dull.
Start with one crystal for 7–10 days, observe how you feel, then introduce others slowly.

Follow Azenira on Facebook, Twitter, Instagram and Pinterest and read our blog to find healing crystal information and inspiration!